1) I am unable to access any programs. Why?
Your login is enabled for the TouchWorks Modules that your company has purchased. If you cannot access any modules, then your company is not set-up properly. Please use the Contact Us form to notify us that your id is set-up improperly.

2) Some of the programs listed are greyed out, and I can't access them. Why not?
The programs that are greyed out are the TouchWorks modules that your organization is not currently using, and itis not necessary that you complete these programs.

3) How long will it take for me to complete this program?
Depending upon which programs you need to view, this will take up to 5 hours seat time.

4) What if I'm in the middle of a lesson and I get interrupted. Do I have to start over again?
Yes, you will start the lesson at the beginning but you can click the fast forward button to skip over material you have already studied.

5) My system freezes up when I'm in the middle of a program. What do I do?
Re-boot your computer and then re-access the site.

6) Who do I contact if I have additional questions about TouchWorks?
If you have questions regarding TouchWorks functionality, you may either contact your TouchWorks project team, or send a question to us via the Contact Us page.

7) Can I access these programs from home?
Since this is a web-based program, you can access it from any location. All you'll need is the website, and your username and password.

8) I forgot my password, What do I do ?
Click on the forgot password question on every login page. You will then be able to enter your login and your password will be e-mailed to you.

9) I can't hear anything? Why not?
Please make sure you have a sound card and speakers in your system. Also, make sure the volume is at an adequate level. If you still have problems, please use the Contact Us form to notify us and we will quickly respond to try and provide assistance.